Software for Home Builders and Condo Builders
respects the privacy of our customers and recognizes your need for
appropriate protection and management of any corporate or personal
information (Information) that you may submit to us by telephone, email,
when using our software or website, or during the performance of remote
support and training services provided via telephone or online.
Our Commitment to Your Privacy
Falcon Software does not:
Falcon Software does:
Information We Collect
Falcon Software does not collect personal information other than corporate contact information of our customers. The type of contact information we collect may vary based upon the way we interact with you, but typically we only retain contact information such as company name, contact name(s), telephone number(s) and e-mail address(s), as well as historical information including the products you have licensed, and the services we have performed for you. Falcon Software also records anonymous website statistics on our server logs from your browser, including your current IP address, and the pages you request when you visit our websites. This is done strictly to assist us in determining the effectiveness of our websites.
As we specialize in the development of business management software that enables you, our customer, to host your own data, Falcon Software does not collect or store your data except in rare cases where you have authorized the acquisition of a temporary copy of data for diagnostic purposes. In these rare cases it is our policy to delete the temporary copy of the Information immediately upon the completion of the diagnostic procedure.
How We Use Collected Information
Falcon Software uses your corporate contact Information for the following general purposes: to contact you, to provide and improve our services, conduct research, check entitlement for a product, and provide internal reporting. For the purpose of references to prospective customers, Falcon Software only shares very general customer contact information such as company name, contact name(s), city and corporate telephone number of customers, and only if you do not object.
Information Sharing and Disclosure
Falcon Software does not sell, lease, or otherwise share your Information with any third party, unless we are legally required to do so as part of an investigation, or in a situation where failure to disclose your information would pose a serious threat to an individual's life, health or safety.
Use of Email Addresses and Contact Information
Falcon Software will only use contact information (including e-mail addresses) provided by you as necessary to perform services directly related to the software we provide, or to notify you of the availability of new products or services. We will certainly honour any request to stop using contact information (including e-mail addresses) without significant delay.
Please note e-mail addresses provided on our website are intended exclusively for the use of our clients and prospective clients. Authorization to use e-mail addresses found on our website for solicitation purposes is not granted without explicit prior consent.
Policy Revisions and Notification
Customer Concerns and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting their designated representative or the person(s) accountable for privacy at Falcon Software. Contact us.