Software for Home Builders and Condo Builders

H.O.M.E.S. Customer Service Sample Report

 

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Service Log History Report

 

Please Note: The report has been shrunk down and converted to an image for those viewing with small screens.

The actual reports are much more clear.

 
 

The Service Log History Report lists customer service log entries according to the user's specifications.

The service log is the historical list of events logged while using the H.O.M.E.S. Customer Service System. Whenever work orders are created or completed, automatic log entries are recorded in the service log. In addition users can make manual log entries whenever applicable, including notes associated with specific work orders, customers, contractors, communications etc. This empowers your customer service department to always have a perfect complete history of everything related to each lot/unit, and to each trade/contractor!

The Service Log History Report can then be used to track service history by lot/unit, as well as to analyze trends by filtering log entries by lot/unit, contractor, trade, date(s) and text found the description or notes/details of log entries. This makes it easy to identify potential warranty service related problems, perhaps such as complaints from multiple customers about a specific contractor etc.

 
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